Verizon defended its service quality in Washington, D.C., amid an...
Verizon defended its service quality in Washington, D.C., amid an ongoing investigation at the D.C. Public Service Commission. The D.C. Office of the People’s Counsel had expressed concern and been looking to receive feedback for months and in town halls…
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this January. Karen Campbell, Verizon vice president-state government affairs, said in a statement Thursday that the telco is “doing a solid job” in D.C. to deliver “the level of service [D.C. customers] want and deserve.” Verizon’s exceeding the “strict” service quality measures the D.C. PSC has set, and complaints have dropped, she said. She touted the telco’s focus on preventative maintenance, the shift to fiber, training and bill credits for reported out-of-service conditions. The people’s counsel had gone to the PSC in August 2011 with, as the counsel said when announcing the town halls, “numerous complaints received from consumers and ratepayers throughout the city about recurring service outages and interference on their telephone lines,” which it said was “inconsistent” with District law’s intent.