Verizon’s service quality improvement plan still has to evolve to...
Verizon’s service quality improvement plan still has to evolve to deliver quality service for New York, the State Public Service Commission said in an order released Friday (http://xrl.us/bobv5x). Under the plan, “certain business customers may experience poor service quality and…
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lack effective competitive alternatives,” the PSC said. But the plan’s premise is “compelling” and the PSC is submitting a notice (http://xrl.us/bobv5z) with the intent to “strengthen [the plan’s] focus on business customers and to enhance regulatory incentives associated with prolonged out-of-service conditions for Core customers,” it said. The notice said the Verizon performance has improved for core customers under the plan but not improved for non-core customers. There has been significant competition for Verizon and changing market conditions in recent years, the PSC added. Verizon told the PSC in December (http://xrl.us/bobv6j) it’s paying the state $100,000 voluntarily for recent failures.