Some of Verizon’s customers didn’t receive an opt-out notice giving...
Some of Verizon’s customers didn’t receive an opt-out notice giving them an opportunity to restrict the use of their customer proprietary network information (CPNI) for marketing purposes, the telco told FCC officials Friday (http://xrl.us/bobd3y). Verizon usually notifies its customers of…
Sign up for a free preview to unlock the rest of this article
Timely, relevant coverage of court proceedings and agency rulings involving tariffs, classification, valuation, origin and antidumping and countervailing duties. Each day, Trade Law Daily subscribers receive a daily headline email, in-depth PDF edition and access to all relevant documents via our trade law source document library and website.
their rights regarding CPNI information either on a new customer’s first bill or in a welcome letter, and then resends the notice to existing customers every two years, it said. During the week of Jan. 14, “it appears that certain Verizon billing applications did not include the CPNI notice in cases where modifications were made to the customer’s account or order prior to the issuance of the first invoice, or where the billing application did not recognize the service purchased or type of business as requiring consent,” Verizon said. Verizon is investigating why the omission occurred, it said, and has now categorized new customers since April 2012 as having opted out. “Their CPNI will not be used in marketing efforts until remediation and notification is complete,” the telco said. The telco promised to notify all relevant state commissions.