Neustar earned high marks for its performance in 2012 as...
Neustar earned high marks for its performance in 2012 as the U.S. local number portability administrator, getting a “near-perfect” score in a Number Portability Administration Center (NPAC) survey. Neustar operates NPAC, the U.S. telephone number registry, as part of its…
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role as the nation’s LNPA. The Management Network Group did the survey independent of NPAC, Neustar said. Neustar said Wednesday it scored an average of 3.84 out of a possible 4.0 across all categories in the survey, including a 3.9 in overall customer focus. Service providers rated Neustar on a scale of 1 to 4: A 4 meant the provider was “extremely satisfied” and a 1 meant the provider was “completely dissatisfied.” Neustar said it has received “exceptional customer satisfaction ratings for the past 10 years,” including a 3.8 average score in 2011 (http://xrl.us/bn99cg). Neustar has been the U.S. LNPA since 1997, and its current contract expires in 2015. The FCC is considering a petition by Telcordia Technologies to institute competitive bidding for the LNPA role (CD Sept 17 p9).