Verizon’s recent New York service failed to meet expected levels: ...
Verizon’s recent New York service failed to meet expected levels: “Performance for network reliability, as measured by the companywide CTRR [Customer Trouble Report Rate] metric, missed the threshold for this metric every month during the third quarter of 2012,” said…
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the Tuesday report of the New York State Public Service Commission staff (http://xrl.us/bn4tje). The service is “not atypical during the summer months” due to difficult weather, staff said. Performance for repair call answer centers was fine, as was the performance of timely repairs “with one exception,” the report added. Verizon volunteered to pay New York $100,000 for one botched timeliness metric in the last week and defended its Q3 performance (CD Nov 28 p13). Staff meets monthly with Verizon, the report said. The telco’s New York wireline customers continue to decline in number, according to the report -- from September 2011 to September 2012, its access line count dropped 566,000, or 12.4 percent.