Verizon is volunteering to pay $100,000 to the state of...
Verizon is volunteering to pay $100,000 to the state of New York due to its service failures in New York City in July, the telco told the New York State Public Service Commission. Verizon described an established service quality measure…
Sign up for a free preview to unlock the rest of this article
Timely, relevant coverage of court proceedings and agency rulings involving tariffs, classification, valuation, origin and antidumping and countervailing duties. Each day, Trade Law Daily subscribers receive a daily headline email, in-depth PDF edition and access to all relevant documents via our trade law source document library and website.
in which the “percentage of ‘core’ customer out-of-service troubles not cleared within 24 hours” remains under 20, according to a Monday letter (http://xrl.us/bn3rcz). Verizon has met this standard 95 percent of the time, it argued, leaving out the months of August and September 2011 due to, “in rapid succession, a strike, a hurricane, and a tropical storm.” But in July, Verizon experienced a metric of “79.42% [outages restored] within 24 hours, instead of 80%,” the established service-quality standard, according to the letter. It’s willing to pay the money “in the interest of addressing this issue expeditiously and focusing our limited resources on meeting the requirements” of the service-quality plan, it said. Verizon said there’s no need for further proceedings, saying it’s not legally required to pay the $100,000.