The Public Utilities Commission of Ohio is asking state residents...
The Public Utilities Commission of Ohio is asking state residents to complain about rural call completion problems, Commissioner Lynn Slaby wrote in a Monday Cleveland.com op-ed (http://xrl.us/bn3kto). “Many rural customers understandably, yet mistakenly, place the blame for their call-completion issues…
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on their local telephone companies or the local telephone companies servicing the town being called,” Slaby wrote, saying “these problems are generally caused by the route a rural call takes when transported by the network of either the caller’s long distance company or wireless telephone company.” She encouraged affected customers to report the problems to the PUC as well as the FCC. These problems frustrate customers and can affect businesses, she said. The PUC has taken “active interest” but the incidents “often involve service providers that are not telecommunications service providers, such as voice-over-Internet protocol service and Internet service providers, who do not fall under the [PUC’s] regulatory authority,” she said. She also encouraged customers to contact their wireless or long distance providers to help push them for solutions.