CenturyLink requested additional time to implement new rules established in...
CenturyLink requested additional time to implement new rules established in the Cramming Order, which required telcos to highlight third-party charges on customers’ bills (CD April 30 p7). The telco said it needed more time to separate non-carrier third-party charges into…
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telecom and non-telecom components, with separate totals being presented on carriers’ bills. “Due to the number of CenturyLink systems, and associated multiple bill formats, the separation of non-carrier third-party charges into the required different components requires a major IT release, with attendant system testing,” the telco wrote (http://xrl.us/bn27ob). CenturyLink’s next major IT release won’t occur until April, so it needs an extension until May 30, it said. CenturyLink called its request “very limited in scope,” estimating less than 2.5 percent of its customer base sees non-carrier third-party charges. Without the extension, CenturyLink would have to place the disclosure on customer bills by Dec. 26, it said.