TDS Telecom agreed to voluntarily pay $350,000 as part of...
TDS Telecom agreed to voluntarily pay $350,000 as part of an FCC consent decree that ends an investigation into whether the company violated FCC rules on customer proprietary network information (CPNI), the commission said Friday. TDS notified the FCC in…
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February 2011 about failures in the company’s CPNI opt-out mechanism, noting that when it began replacing its manual process for delivering welcome packets to subscribers with an automated one, it failed to provide the packets to some subscribers. TDS estimated about 41,660 residential customers did not receive the packets, which contained notifications about the CPNI opt-out, between January 2008 and February 2011, the FCC said. The company believed it may have used the CPNI of 30,254 subscribers without their authorization, the FCC said. TDS also told the FCC that while its CPNI opt-out interactive voice response system functioned properly, its method of incorporating requests into the company’s records database did not. TDS also reported that some subscriber opt-out requests it had previously received were not “properly maintained” in the database, the FCC said. In addition to the payment into the U.S. Treasury, TDS agreed to implement procedures to ensure CPNI compliance. The company also agreed to test those procedures and file compliance reports with the FCC (http://xrl.us/bnz2f6).