Iowa’s consumer advocate requested a formal complaint proceeding against Windstream...
Iowa’s consumer advocate requested a formal complaint proceeding against Windstream Iowa Communications before the Iowa Utilities Board. Its Thursday request (http://bit.ly/YSU5w4) refers to an ongoing proceeding in which “Windstream did not deny the allegation” that it had left a mile…
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of phone cable unburied for years despite consumer requests, the advocate said. “On numerous occasions, the cable was cut by farm implements, road graders, ATVs, etc., resulting in loss of service.” The cable was buried in September but the advocate isn’t satisfied, according to the filing. It wants the board to determine if a violation has occurred and “place the company on notice of the violation” if so, with potential to assess penalties if it happens again, the filing said.