The Iowa Utilities Board denied the state’s consumer advocate request...
The Iowa Utilities Board denied the state’s consumer advocate request for civil penalties, in an order Friday (http://1.usa.gov/Rj2inQ). The consumer advocate complained about MCI Communications’ practices, after a customer in the state alleged “MCI had been adding charges to [one…
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Iowan’s] local telephone bill for the past 11 years” wrongfully, the board said. “No reasonable ground for further investigation has been shown.” The board had reviewed records from the Iowan, the consumer advocate, MCI and the Iowan’s current provider CenturyLink. Much of the potential wrongdoing happened several years in the past, the board said. Civil penalties aren’t usually “warranted for isolated violations that result from inadvertent errors that are unlikely to be deterred as a result of the penalties,” it said. The board declined to continue investigation because it’s not in the “public interest” and will cost more money that likely won’t lead to civil penalties, it said.