Amdocs said it expects over-the-top (OTT) video service providers, communications...
Amdocs said it expects over-the-top (OTT) video service providers, communications service providers and device manufacturers to seek strategic partnerships, even though each group is “heavily invested in owning the all-important customer experience.” The company hired Coleman Parkes Research to survey…
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the industry about its plans. “Service providers increasingly see OTT players as potential partners,” the survey found. “While service providers used to form partnership mainly for roaming and with device manufacturers, today they must navigate a more complex environment full of over-the-top, Internet, financial settlement and other players,” said the research firm’s founder Ian Parkes. The company conducted more than 100 phone interviews with executives at companies in North America, Latin America, Europe and Asia.