CBP Says Problems with FDA's ITACS Due to File Extension

CBP said in a CSMS message problems with Import Trade Auxiliary Communication System (ITACS) document uploads are related to the .pdf file extension. CBP said in May some users are finding problems with ITACS in which document upload fails and FDA does not receive them. When these uploads fail users are receiving the message "The documents have been scheduled for submission." instead of "The documents have been successfully submitted". The upload failures are occurring when the pdf file extension is in uppercase (.PDF) instead of lowercase (.pdf), said CBP. A fix for this issue is scheduled for implementation in late October, but in the meantime users should change the file extension to lowercase ".pdf " in order for their documents to successfully upload.