Hurricane Isaac-related calls overloaded a Louisiana public safety answering point...
Hurricane Isaac-related calls overloaded a Louisiana public safety answering point (PSAP) Aug. 30, the National Emergency Number Association (NENA) said Wednesday (http://xrl.us/bnoiic), identifying the St. John the Baptist Parish Sheriff’s Office PSAP. “The center had been overloaded with requests for…
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service and all the telecommunicators, who were also victims of the storm, had been working non-stop,” NENA said. An eight-member Louisiana Telecommunicator Emergency Response Taskforce attempted to aid the PSAP, which had staff “who were pushing 40 hours on-duty without relief,” according to NENA. The PSAP had requested the task force’s aid.