Verizon Washington, D.C., incorrectly billed 380 customers in the region,...
Verizon Washington, D.C., incorrectly billed 380 customers in the region, the carrier told the D.C. Public Service Commission Monday (http://xrl.us/bnnhrt). Verizon attributed the Aug. 24 problem to a coding error in which contractual Expansion PAK bundle customers “were auto-renewed on…
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their anniversary date for their main lines to the [new] current price” and additional lines weren’t auto-renewed. The bundle is “an optional business package that includes a network access line (or CustoPAK), calling features and Voice Messaging service offered for a month-to-month or two-year term commitment -- as well as three additional line types that are offered on a month-to-month basis,” a Verizon spokeswoman said. Customers won’t be back-billed and the coding error itself was resolved in May, Verizon said. “Customer notification is still pending,” the carrier added.