Consumer groups representing the deaf and hard of hearing support...
Consumer groups representing the deaf and hard of hearing support a third-party registration system for IP Relay and possibly other forms of Telecommunications Relay Service, they told FCC officials Tuesday (http://xrl.us/bnm2tf). While most hard-of-hearing people prefer other forms of TRS,…
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such as Video Relay Service or IP Captioned Telephone Service, a large percentage use IP Relay as backup when their primary form of TRS is unavailable, the National Association of the Deaf said in its ex parte filing describing the meeting. Registration must not be burdensome, and the consumer groups were strongly opposed to requiring users to provide or verify their Social Security numbers to receive TRS, the filing said. They also opposed requiring the submission of documentation or proof that consumers are deaf or hard of hearing, such as an audiogram. “We believe that the best way to determine whether a person is indeed deaf or hard of hearing is through self-identification. This will ensure that all deaf and hard of hearing people are able to benefit from relay services and none will inadvertently be denied necessary telecommunications access,” NAD said.