TracFone isn’t satisfied with how Puerto Rico’s Telecommunications Regulatory Board...
TracFone isn’t satisfied with how Puerto Rico’s Telecommunications Regulatory Board has handled Lifeline, the company said in a Monday FCC filing (http://xrl.us/bnivrh). The carrier cited the board’s Lifeline requirement for two last names, its insistence on non-commercial addresses and its…
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call for full Social Security numbers. That “compromise[s] legitimate security rights and expectations of consumers,” the filing said. The “thousands of Puerto Rico Lifeline customers” the board de-enrolled for six weeks in spring 2012 in a Social Security number check was a major problem requiring attention, the company said. “For those six weeks, the Board prevented qualified low-income Puerto Rico households from receiving any Lifeline service, in violation of Section 54.405(e),” the company said. “The Board has provided no explanation or justification for this most egregious violation of federal law.” These Lifeline rules are “ever-shifting,” the company said.