The overall number of consumer inquiries to the FCC decreased in Q2 2012...
The overall number of consumer inquiries to the FCC decreased in Q2 2012 by nearly 21 percent from the previous quarter, from nearly 18,000 to just over 14,000, while the number of informal complaints was down about 2 percent from…
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89,210 to 87,883 from the quarter before, the FCC announced Friday (http://xrl.us/bniepm). The largest number of inquiries about cable and satellite services was related to billing and rates, making up more than 38 percent of the inquiries during the second quarter. Radio and TV broadcasting inquiries were down due to a decrease in questions about programming issues. Complaints were down everywhere except in wireline telecom, which saw an 11 percent increase from 36,000 to 40,000. Most of the complaints regarded the Do Not Call List, unsolicited faxes, and telemarketing.