The Association of Public-Safety Communications Officials released Recommended Best Practices...
The Association of Public-Safety Communications Officials released Recommended Best Practices for PSAPs When Processing Vehicle Telematics Calls from Telematics Service Providers (TSPs). The public safety answering point document revises best practices released by the APCO Telematics Taskforce in 2009. “It…
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offers clear guidelines for PSAP personnel in the handling of vehicle telematics and Advanced Automatic Crash Notification (AACN) calls from TSPs and updates the information the telematics operator is expected to provide,” APCO said. “It also contains updated TSP contact information, escalation procedures and a glossary of terms that clarifies new in-vehicle technologies. It does not define local response procedures or protocols, allowing each agency to establish appropriate call handling and dispatch policies.” APCO also announced approval of the Vehicular Emergency Data Set (VEDS) for transmission of critical vehicle crash data to PSAPs. APCO developed VEDS in combination with the National Emergency Number Association.