CTIA asked the FCC to move forward with caution in...
CTIA asked the FCC to move forward with caution in approving any rules in response to a May 25 public notice seeking comment on carriers’ practices regarding network diagnostic information stored on mobile devices. “CTIA cautions the Commission not to…
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adopt new rules ... that would limit wireless carriers’ use of network diagnostic tools to improve wireless voice and data service,” it said in a comment filing (http://bit.ly/MmRKXd). “Such rules are unnecessary and would actually harm consumers by hamstringing providers in their ability to improve service quality, especially in these times of wireless spectrum capacity constraints. More broadly, regulating data stored on mobile devices in today’s ‘Open Internet’ environment would be ineffective and counterproductive. Wireless carriers no longer control -- or even know -- the third parties that create software and install it on wireless devices or the data associated with these applications.” Such tools are important carriers as they seek to improve service, CTIA said. “Carriers may know that calls are being dropped or that a specific geographic area has poor reception, but they do not always know why a call drops, why a website fails to load, why a text message was not timely delivered, or why service is unavailable in a particular area,” the group said. “Network diagnostic tools enable carriers to resolve these problems and provide better service to their subscribers."