Purple does not contract with Allstate or any other entity...
Purple does not contract with Allstate or any other entity to provide Video Relay Services, Purple told the FCC in a letter Thursday (http://xrl.us/bm68fw). A letter from Allstate confused the issues of “VRS” and “VRI,” or “video remote interpreting,” that…
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allows the hard of hearing to communicate using certified interpreters. The Allstate letter did, however, reinforce a recent proposal by consumer groups that VRS users should be able to designate preferred communications assistants in certain circumstances, Purple said.