The California Public Utilities Commission launched a visual component to...
The California Public Utilities Commission launched a visual component to its speech-to-speech service through its Deaf and Disabled Telecommunications Program, the agency said. With a visually assisted speech-to-speech call, in addition to a basic phone call to the relay service,…
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the caller is also using a webcam or videophone with Skype to connect with the communications assistant at a relay call center. The communications assistant can see the speech-to-speech user as they are speaking. Users of augmentative and alternative communication devices can also share the information they are typing via Skype, using computer emulation. The service was developed through partnership with the state’s relay providers, Hamilton Relay and AT&T, CPUC said. The agency said the visual component to the speech-to-speech service is the first of its kind in the U.S.