Element Mobile reached a $248,000 settlement with Wisconsin regulators over...
Element Mobile reached a $248,000 settlement with Wisconsin regulators over consumer complaints, according to the state Consumer Protection Bureau (CBP). The company took over service from Alltel Wireless in eight central and northern Wisconsin counties in January 2011 after Verizon…
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Wireless acquired Alltel. The CPB said the agency was soon swamped with customer complaints over call quality, roaming charges, text messages and voicemail. Element Mobile had said it had some problems but that it was nothing out of the ordinary for a new service. Under the settlement, customers who paid an early termination fee to get out of an Element Mobile contract may be eligible to have the fee waived or repaid. Customers who had service outages and interruptions in the first three months of 2011 may be eligible for a waiver or repayment of fees. For consumers whose accounts were referred to collections for one of the issues, Element Mobile will stop collections efforts and will contact the three major credit bureaus to delete negative information on the consumers’ credit reports caused by the collections. The company will also send the three major credit bureaus a statement explaining that the collection effort was in error and provide a copy to consumers for their records. By mid-May, CBP will contact qualifying customers to verify the amounts they may be entitled to receive under the settlement.