The FCC should expand its cramming rules to cover wireless...
The FCC should expand its cramming rules to cover wireless and VoIP as well as wireline calls, consumer groups said in a letter to the three commissioners. “Cramming can result in an undue financial burden upon the constituencies represented by…
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our organizations and consumers across America,” the groups said. “Technology should continue to flourish and grow, but not at the hefty expense of consumers. Thus, not only should the FCC provide stronger consumer protections against cramming, it is especially critical the FCC extend cramming rules to wireless and VoIP providers, especially considering the high rate of adoption among consumers.” The letter notes that 82 percent of Americans own cellphones, and the use of VoIP is also on the rise. “The FCC, FTC, Congress and various States have recognized cramming as a serious problem, especially for landline telephone service,” the groups said. “The same abuses that occur on traditional landline services can easily occur on VoIP services. Moreover, there is evidence that cramming on mobile devices will be a larger problem for wireless users.” The letter was signed by Consumers Union, AARP, the Center for Media Justice, IDEPSCA, NASUCA, the National Consumer Law Center on behalf of their low-income clients, National Consumers League, Utility Reform Network and Consumer Federation of America.