Officials from Motorola Solutions said SMS is not a viable...
Officials from Motorola Solutions said SMS is not a viable solution for sending text messages to 911, in a meeting with various FCC officials. “Motorola expressed its concerns regarding the reliability of SMS in 911 situations and the technical challenges…
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in implementing this capability from the perspective of a mobile device manufacturer,” the company said in a filing at the FCC (http://xrl.us/bm4dbm). “We also discussed that SMS is a best efforts system without guaranteed delivery, which makes SMS a poor vehicle for critical messages.” FCC officials asked whether Motorola phones are capable of supporting three-digit SMS short codes, the filing said. Motorola officials noted that the company has released “well in excess of 100 mobile device and software combinations in the U.S. market within the past three years, none of which has been tested for support of 911 as an SMS short code.” As a result Motorola “cannot predict or guarantee that this functionality would work consistent with end users’ expectations."