As the FCC moves toward a final rulemaking on cramming,...
As the FCC moves toward a final rulemaking on cramming, it should allow providers sufficient time to implement any new anti-cramming rules, AT&T told Consumer and Governmental Affairs Bureau officials Tuesday (http://xrl.us/bm4dm6). The telco said it’s concerned that a requirement…
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to notify customers that they may submit complaints directly to the commission “would increase the number of complaints that the FCC would receive as well as cause a delay in resolving the customer’s complaint.” The agency should avoid regulation on the mobile industry and allow carriers to develop best practices, as third-party charges on wireless bills are “quite different from those on wireline bills and cramming is not a significant problem for the wireless industry,” AT&T said. Cramming is the illegal placement of an unauthorized fee onto a consumer’s monthly phone bill.