The New Jersey Board of Public Utilities ordered Verizon New...
The New Jersey Board of Public Utilities ordered Verizon New Jersey to make improvements to its services in western Cumberland County and to explain why its statewide customer complaints are increasing, a BPU order said. The telco has until April…
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12 to respond. An investigation to determine whether the telco is meeting performance standards is necessary due to the number of complaints and the severity and frequency of service outages and the duration of the service-related issues, the order said. Verizon was ordered to provide plans for any network upgrades and a timeline for making those upgrades in some municipalities. Verizon has taken significant steps to improve its wireline network in Greenwich Township in Cumberland County since the fall, a spokeswoman said. He said the number of service complaints has dropped by half since October. Verizon is working to ensure the trend continues and is considering technical options to expand broadband services in the area, he said.