With 370,407 CableCARDs installed in Comcast subscriber homes by Feb. 23,...
With 370,407 CableCARDs installed in Comcast subscriber homes by Feb. 23, the cable operator reported on problems some customers have with the cards that separate security and navigation functions in video devices. “Service issues” arise when customers try to move…
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a card from one piece of consumer electronics to another, because they don’t work “automatically” when that happens, the company said. “The Card and the Host must be ‘paired’ in the headend control system,” the operator said in an FCC filing (http://xrl.us/bmw2q6). “Comcast personnel and control systems are not equipped to handle moving CableCARDs in this manner so these situations require escalation to restore service in the new device. Comcast discourages this practice.” Comcast reported having 215,237 CableCARDs on hand on Feb. 23. The update came in a filing posted Friday to docket 97-80 that corrected figures in an earlier NCTA filing on cable-operator use of the cards.