One in four U.S. online households has used mobile banking,...
One in four U.S. online households has used mobile banking, and 40 percent of mobile banking users paid a bill using their mobile phones, said a Fiserv survey released Monday. “Consumers’ lives are becoming more and more digital, and their…
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financial lives are no exception,” said Vice President Geoff Knapp. “They are increasingly turning to the online and mobile channels for everything from opening accounts to sending and receiving money, and their interest in using new devices like tablets for financial services is strong.” Mobile banking is being used less for informational purposes and more for transactions, Fiserv found. Sixty-nine percent of those it surveyed last year consumers had used mobile banking to check account balances, compared to 82 percent in 2010. But 32 percent had used mobile banking to transfer money, compared to 25 percent in 2010. The survey also said half of all bills were paid online in 2011, compared to the 23 percent that were paid with checks. Fiserv surveyed 3,000 individuals in August that it said represent the U.S. population among all households with Internet access.