The New York State Public Service Commission is considering a $400,000 penalty against...
The New York State Public Service Commission is considering a $400,000 penalty against Verizon for failing to comply with the commission’s timeliness-of-repair metrics (a wireline service quality standard) during October and December 2011, the agency said. Verizon has until March…
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8 to submit its explanation, legal analysis and all evidence on why the commission shouldn’t pursue a penalty action. Verizon is pleased that the commission acknowledged the negative impact of Tropical Storms Irene and Lee had on the telco’s ability to meet certain service quality standards, a Verizon spokesman said. But the company’s disappointed that the agency didn’t acknowledge the impact of the storms on infrastructure in certain upstate communities which caused Verizon to miss performance standards, he said. Verizon will review the commission’s order and respond accordingly, he said.