Some customers trying to install a patch for Sonos...
Some customers trying to install a patch for Sonos 3.6.1 software have bumped into installation problems since the update was announced Tuesday, according to the Sonos Facebook page. Sonos sent out a notice to users Tuesday informing them to “update…
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your system as soon as possible.” The patch fixes a bug that Sonos said “in rare cases, could allow someone to access the usernames and passwords of services used on your Sonos.” According to the notice, signed by Andrew Schulert, vice president of quality for Sonos, a wireless home music system, the company was not aware of any customer data being compromised. Customers who were affected were instructed to contact customer service. Several frustrated customers over the past couple of days reported difficulties installing the fix, with complaints including “All menu options on my Play:5 are disabled, and looks like my Play:5 is no better than a paper weight as of now,” “Crashed the player every time it reached the end of the update on Sony Vaio laptop” and “The update software is saying that I need to update the iPad app and directs me to the iTunes Store, which says I have the latest version installed.” A Sonos customer service rep instructed one of the Facebook visitors to contact the support team and the issue had been resolved 2 hours later, according to the user. Questions to Sonos to find out the source of the problem, how the company became aware of the situation and whether any users have reported data breaches weren’t responded to by our deadline.