CBP Finds Internet Explorer Responsible for Slow Responses to ACE Portal

January 17, 2012 by Elizabeth Parker|Customs and Ports

U.S. Customs and Border Protection has issued CSMS Message #12-000007 announcing that it has conclusively determined that recently released Microsoft Internet Explorer version 8 security patch KB2585542 is not compatible with the current ACE application, and is affecting response times in the ACE Portal. If users have recently implemented the new Microsoft patch and are experiencing slow response times, CBP recommends that they remove the patch to use their ACE Portal accounts. CBP continues to investigate this issue and will provide additional information when available.

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(See ITT's Online Archives 12011305 and 12011224 for summaries of CBP's initial announcement of the slow response times in the ACE Portal and a subsequent update finding that Microsoft Internet Explorer may be responsible.)