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The Public Utilities Commission is sponsoring Maine’s first manda...

The Public Utilities Commission is sponsoring Maine’s first mandatory basic training course for public safety dispatchers. The 20-member inaugural class meets Monday at Maine Criminal Justice Academy in Vassalboro. The course is mandatory for dispatchers hired full-time after Jan.…

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1, 2008, by PSAPs and local dispatch centers. Dispatchers must pass the 40-hour course within 12 months of starting work. The course is funded by the enhanced 911 surcharge. Students pay no materials fee or tuition. Topics include roles and duties of emergency telecommunicators, emergency telecommunication technologies, caller management, police, medical and fire call classification, radio procedures and legal issues. Veteran dispatchers certified by the National Academy of Emergency Dispatch will teach the course. On-the-job training will continue after classroom work ends. “The curriculum was carefully chosen,” commission Chair Sharon Reishus said.