Purple Communications said it’s not violating interoperability or...
Purple Communications said it’s not violating interoperability or Do-Not-Call Registry rules, as alleged by Sorenson Communications. Earlier this week, relay provider Purple defended itself against the interoperability claim, saying its equipment has gone through “intensive interoperability testing,” including by…
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Sorenson engineers (CD May 19 p7). Wednesday, in a letter to the FCC, Purple added that it’s not violating a Federal Trade Commission rule on who is permitted to add a number to the Do-Not-Call Registry. “As is plain from the FAQs on the Purple web site that Sorenson cites, Purple does not offer to place customer’s Purple Local Numbers on the Do-Not-Call Registry,” it said. The FTC’s rules on removing a number from the list are unclear for relay, it said. “The only technical way to remove a number is for the consumer to dial an automated line from the telephone number for which removal is sought. However, that method does not work for relay telephone numbers at this time apparently due to their routing through a relay call center.” Purple’s telephone number vendor created a work-around so relay customers can remove their numbers by contacting Purple’s customer-care department, the company said. “If the Commission believes this to be improper, we will immediately cease offering relay consumers the ability to remove their numbers from the Do-Not-Call Registry,” Purple said. “However, we believe such action would violate the requirement for functional equivalency mandated by Section 225 of the Communications Act of 1934.”