The FCC should allow video-relay service interpreters to disclose...
The FCC should allow video-relay service interpreters to disclose visual information from 911 calls to the public safety answering point and keep records for “some period” after an emergency call ends, Sorenson Communications said. In an ex parte filed…
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Monday, the video relay service provider supported a National Emergency Number Association request for clarification of a rule barring interpreters “from disclosing the content of any relayed conversation regardless of content, and … from keeping records of the content of any conversation beyond the duration of a call.” Sorenson said the clarification would protect VRS users. For example, an interpreter “handling a 911 call could tell the PSAP that he or she had seen a fire raging in the background of an emergency call or a person brandishing a gun,” the company said. Sorenson said it wants the FCC to act on the issue by Dec. 31, the deadline for VRS providers to adopt E-911 technology.