The FCC said wireless complaints recorded ‘a sharp decline’ 4th q...
The FCC said wireless complaints recorded “a sharp decline” 4th quarter, dropping to 4,369 from 9,120, with decreases in each of the top 5 categories. It said billing and rate complaints led the way with a more than 50%…
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decline. Wireline complaints also showed a sharp decrease, dropping from 16,827 to 11,228, with decreases in all 5 categories. The FCC said there was a “modest” increase wireless inquiries 4th quarter to 10,383 from 10,237 in 3rd quarter -- with number portability dropping from the top categories. Increases in the billing and rates and general mobile radio service license categories accounted for the change, it said. Wireline inquiries continued a downward trend, dropping from 42,661 3rd quarter to 38,055 4th quarter, it said. The FCC said cable service complaints decreased from 266 3rd quarter to 132 4th quarter, with a sharp decline in the billing and rate category leading the way. It said cable inquiries experienced a modest decline, falling from 4,710 3rd quarter to 4,054 4th quarter. The FCC noted that it received many inquiries and complaints that didn’t involve violations of the Communications Act, or a rule or order of the Commission. “The existence of a complaint does not necessarily indicate wrongdoing by the company at issue,” it said.