The Pa. PUC adopted new market-exit rules for local exchange prov...
The Pa. PUC adopted new market-exit rules for local exchange providers to ensure end-user customers don’t lose service when providers abandon a market. The new rules (Case L-00030165) require local carriers to file an exit plan with the PUC…
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90 days before their planned termination date, giving their reasons for exiting, customers affected by the move, and plans for shifting retail customers to a new provider. The departing carrier also must notify the appropriate 911 authorities at least 30 days in advance that they can unlock the affected customers’ emergency records for use by the new carrier, and return unassigned phone numbers to the national numbering administrator. The rules also establish pretermination processes for settling wholesale charges and resolving any outstanding disputes.