The Idaho PUC set a May 7 deadline for comments on a Qwest reques...
The Idaho PUC set a May 7 deadline for comments on a Qwest request for permission to close its customer payment centers in Boise and Pocatello. Qwest said the centers no longer were cost-effective and weren’t necessary because customers…
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had many other options for paying bills. The carrier said the centers cost more than $210,000 per year to operate, with an average transaction cost of $2.50 per payment vs. 11 cents for a mailed-in payment. The company said the volume of payments though the centers had declined 38% in the last 2 years. Qwest said it would continue to collect payments through its 8 contract payment agents in Boise and the 3 agents in Pocatello. If the PUC approves, Qwest plans to close the centers by July 1. Separately, the PUC decided to leave unchanged its assessment on telecom carriers that supported the state’s telecom relay service. The fee will remain at 4 cents monthly per local access line and 7 cents per 100 intrastate toll minutes.