Some 400 Colo. residents requested forms for filing deceptive sal...
Some 400 Colo. residents requested forms for filing deceptive sales complaints against Qwest from Colo. Attorney Gen. day after AG announced that, as part of settlement of complaints, Qwest would be held liable for those filed between now and…
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mid-Dec. (CD Aug 15 p6). Any complaints filed would be in addition to 1,800 from local exchange, wireless and Internet access customers already included in settlement and would have to be verified as genuine. AG also clarified that Qwest wouldn’t be required to pay restitution for improper charges incurred more than 12 months before complaint was filed. Settlement requires Qwest to pay $1 million fine, which will be used for consumer education and to monitor and enforce settlement terms over next 5 years. Qwest also must refrain from any further offenses and file quarterly compliance reports with AG. Settlement closed out complaint case in which Qwest was accused of improper tactics such as steering customers away from lower priced service options, cramming unauthorized services on bills, failing to fully disclose pricing and terms, failing to respond promptly when customers complained. Qwest since 1999 has settled deceptive sales complaints in 12 other states, including $3.3 million accord in July on Fla. slamming charges. Qwest in Cal. is fighting PUC assessment of $38 million fine for slamming and cramming complaints.