SBC Ameritech filed service quality report with Ill. regulators s...
SBC Ameritech filed service quality report with Ill. regulators showing carrier had achieved its best service performance since 1992, meeting standards for retail and wholesale services while reducing volume of quality complaints by 60%. Report to Ill. Commerce Commission…
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for first quarter of 2002 showed Ameritech had 24-hour outage restoration rate of 96.5% of outages, compared with standard of 95%. Ameritech said it met timeliness standards for service installations 97% of time, compared with just 79% 12 months earlier; reduced average answering interval at its customer service centers to 22 sec. from 38 sec.; volume of justified service quality complaints declined 62%; volume for other types of complaints fell 40%. On wholesale side, Ameritech said it had met at least 90% of wholesale performance measures each month between June 2001 and March 2002. It said its wholesale performance demonstrated its local markets were open and provided environment in which rivals could compete. Ameritech quality has been under close regulatory scrutiny as company continues recovery from its service quality collapse in summer of 2000.