SBC/Southwestern Bell told Tex. PUC it would cease automatic prom...
SBC/Southwestern Bell told Tex. PUC it would cease automatic prompts that offer customers its automatic redial service when they encounter busy line. SBC acted in response to concerns raised by PUC staff that automated prompts could interfere with fax…
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and modem autodialers, text telephones used by deaf customers and other consumer telecom devices that reacted to busy signals. SBC began use of automated prompts in mid-2000 but will remove capability from its switches by June after notifying customers of change. For $4 monthly or 50 cents per use, automatic redial tries busy number repeatedly over set time period, then calls customer back when line is clear. Normally, it’s activated with 2 or 3 digit code, but with automated prompt it could be activated by dialing single digit.