FCC Consumer Information Bureau released quarterly report on publ...
FCC Consumer Information Bureau released quarterly report on public inquiries and complaints that showed overall 38% decline in total complaints in 4th quarter. In 3rd quarter, Commission had received 15,599 consumer complaints on broadcast, cable, wireless and wireline issues.…
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In quarter ended Dec. 31, agency received 9,729 complaints and inquiries. FCC said drop could be due to postal disruptions in Washington following anthrax scares in Oct. On wireless, it received 2,423 complaints, 1,323 of them on billing. In 3rd quarter it had 3,076 on wireline telecom services. Report said Commission received 7,186 complaints in 4th quarter, of which 3,588 involved slamming. In previous quarter, agency had 12,362 complaints about wireline service.