Verizon ranked highest among residential long distance providers ...
Verizon ranked highest among residential long distance providers for overall customer satisfaction, according to Yankee Group survey. Survey found 76% of Verizon customers expressed “overall satisfaction,” which gave it slim lead over Sprint with 75%. On individual metrics, Sprint…
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led in 4 categories -- billing accuracy, quick problem resolution, value for money and quality of service. AT&T led in overall customer support and professionalism of its sales staff. Overall, only 36% of consumer long distance subscribers said their long distance provider deserved their loyalty and only 38% said their provider was delivering good value for money it received. Verizon is 4th largest long distance company.