Ariz. Corp. Commission granted Qwest $23.3 million net revenue in...
Ariz. Corp. Commission granted Qwest $23.3 million net revenue increase, to come entirely from its competitive services. Decision closing 1999 rate case gave Qwest just 11.5% of $201 million increase carrier had sought originally and 50% of amount company…
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said it was willing to settle for. Order freezes basic local residential and business rates at current levels through 2003 except for $14.4 million in mandated cuts, mostly from $11.50 reduction in residential installation charges. Qwest also must reduce intrastate carrier access charges by $5 million. Commission said Qwest could recover up to $42.7 million in additional revenues from competitive services. Rates for those services can be priced to market, except for cap on directory assistance of $1.15 per call with first call free each month. Order also imposes strict service quality requirements on Qwest. In any month where it fails 2 or more service quality categories, company must give all customers automatic $2 credit per line. Carrier also must spend $5 million on training programs for Ariz. employees on new technologies and service improvements. Program will be administered by 7-member board consisting of 3 Qwest representatives, 3 CWA union members and one neutral member picked by other 6.