Equant will provide service level agreements (SLAs) to assure tol...
Equant will provide service level agreements (SLAs) to assure toll quality for Voice over Internet Protocol (VoIP) calls that customers place on Equant’s virtual private network (VPN) service. Equant’s SLA for VoIP quality includes 4 metrics: (1) Call completion…
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rate -- percentage of calls completed by network. (2) Post-dial delay -- time from when last digit is dialed until user hears progress tone. (3 Fax performance -- speed at which faxes are carried. (4) Voice mean opinion score -- rating scale to measure voice quality. Equant developed Telephone Quality Analyzer (TQA) system to evaluate quality of voice call by measuring packet loss, latency, noise level. Metrics are translated into mean opinion score and reported to customer on per-call basis. Access to SLA reports will be through Equant’s online reporting services.