Despite provisioning and customer service problems, DSL continues...
Despite provisioning and customer service problems, DSL continues to gain market share on cable modems, Harris Interactive said. Harris said its Consumer TechPoll study showed that DSL’s share of broadband users market rose to 39% in Jan. from 24%…
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last April, while cable modems’ share shrank to 51% from 65% in same period. Study found that DSL connections accounted for 75% of all new broadband subscribers over 9 months, but cable modems for just one in 6 new customers. Harris researchers said cable modem subscribers generally were more satisfied with their service but DSL was gaining ground because of its greater marketing and improving service area coverage. Survey found that number of U.S. broadband households reached 5.1 million in Jan., up from 3.6 million last April.