Verizon Wireless plans to spend $100 million over 3 years to impr...
Verizon Wireless plans to spend $100 million over 3 years to improve its call centers, including expanding customer service staff 6% to 14,700 from 13,800 by year-end. Similar increases are set for 2002 and 2003, company said. Verizon Wireless…
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said it would open call centers in Rancho Cordova, Cal., Greenville, S.C., Pittsburgh and Salt Lake City and would expand centers in Alpharetta, Ga., Columbia, S.C., Dublin, O., Elgin, Ill., Orangeburg, N.Y., Rochester, N.Y., Southfield, Mich., Wallingford, Conn. Five call centers are closing and 700 employees there will be offered relocation deals, company said.