Ore. PUC, citing ’sustained improvements’ in Qwest service qualit...
Ore. PUC, citing “sustained improvements” in Qwest service quality last year, decided to end requirement for quarterly service quality reviews of carrier. PUC hasn’t let Qwest entirely off hook. Agency said Fri. that Qwest still faced potential $725,000 fine…
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for switching and capacity problems in certain rural exchanges in first half of 2000. PUC said it would decide later this year how much of fine to levy and where money would go. PUC said it terminated quarterly reviews because of results of “aggressive” program Qwest embarked upon last year to improve service quality. PUC said one result of program was that Qwest in 4th quarter met all service quality standards in all its exchanges, and another result will be scheduled retirement in March of last analog switch in Qwest territory.