Number of customer complaints to Verizon about service dropped 16...
Number of customer complaints to Verizon about service dropped 16% in Jan., compared with last year, National Operations Pres. Eileen Odum said at briefing Thurs. Company officials said there were 8,244 complaints in Jan., down from 9,838 in Jan.…
Sign up for a free preview to unlock the rest of this article
Timely, relevant coverage of court proceedings and agency rulings involving tariffs, classification, valuation, origin and antidumping and countervailing duties. Each day, Trade Law Daily subscribers receive a daily headline email, in-depth PDF edition and access to all relevant documents via our trade law source document library and website.
2000, from both residential and business customers. Year ago figure is combination of Bell Atlantic and GTE, companies that merged to form Verizon. Spokeswoman said Verizon had made conscious effort to reduce complaints, including development of 14 regional complaint centers dedicated to handling any customer gripes that came in. “Customers want instant gratification” because they have grown to expect that through use of Internet, she said. DSL complaints still are higher than acceptable, she said. Many of them are from consumers who can’t get DSL for variety of reasons, such as being more than 3 miles from central office, Odum said. She said Verizon would have DSL capability in nearly all of its 6,607 central offices by end of this year.