Tex. PUC warned state’s 4 largest telcos that they had better tak...
Tex. PUC warned state’s 4 largest telcos that they had better take action to reverse recent deterioration of service quality in their rural exchanges or face substantial penalties. Warnings went to Southwestern Bell Telephone, Sprint, Valor Telecom and Verizon…
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after PUC staff said it discovered unsettling pattern in its analysis of companies’ 4th quarter service quality reports. While companies’ systemwide service quality scores met PUC standards, analysis by exchange showed rural areas might be getting short shrift because of significantly late installations and repairs. PUC told Verizon it must file plan within 60 days for improving its rural service quality, but didn’t impose same edict on other 3 telcos because their service before last fall wasn’t problem, while Verizon data indicated its rural problems began last summer. PUC said that if other companies didn’t address rural service promptly, they also might have to file remediation plans. Agency said it would be monitoring companies’ rural service closely for rest of year. It imposed no fines or other penalties but could fine telcos up to $5,000 for each day each service quality violation continued.